1. What is Tenkiu?

Tenkiu is a platform available on the web (tenkiu.co), iOS, Android, and a WhatsApp bot that connects consumers with entrepreneurs, local corner stores, and independent couriers (“Agents”). Our mission is to support community commerce, enable secure transactions, and provide AI and geolocation tools to manage catalogs, content, and deliveries.

2. Acceptance of Terms

By creating an account or using any Tenkiu service, you agree to these Terms, our Privacy Policy, and additional policies published on the platform. If you do not agree, please refrain from using Tenkiu.

3. Key Definitions

• User: An individual who places requests or consumes content.
• Merchant / Entrepreneur: A natural or legal person offering products or services.
• Agent (Courier): An independent delivery person fulfilling orders.
• Tenkius: In-app digital credits equivalent to COP 1, used to promote content and pay for transactions within the app.
• AI-Generated Content: Images, videos, or text automatically created from the merchant’s profile and submitted materials.

4. Registration & Authentication

Registration is done via phone number verification (OTP) or using the Embedded Signup flow for WhatsApp Business to link the merchant’s business number. You warrant that the information provided is accurate and agree to keep it updated.

5. Acceptable Use & Responsibilities

• Do not use Tenkiu for unlawful activities, spam, or prohibited content.
• Comply with consumer protection and data privacy laws.
• Keep your credentials confidential and report any unauthorized access.

6. Tenkius & Payments

Tenkius are virtual units with no legal tender outside Tenkiu. You can earn Tenkius by:

• Initial signup (1,000 Tenkius).
• Referring new users (4,000 Tenkius).
• Completing business profile (2,000 Tenkius) or activity milestones.
• Purchasing via app stores (subject to 30% Google/Apple fee).

Tenkius are deducted per view of promotional content (1 Tenkiu per view) and can be transferred between users. They are not securities and do not accrue interest.

7. Content & Intellectual Property

Users retain rights to the content they upload. By posting, they grant Tenkiu a worldwide, non-exclusive, royalty-free license to host and display it. AI-generated content is provided under a Creative Commons CC-BY 4.0 license in favor of the merchant.

8. Service Availability

Tenkiu is provided “as is” without continuous availability guarantees. We may suspend service for maintenance or force majeure, with reasonable notice to users.

9. Limitation of Liability

Under no circumstances shall Tenkiu be liable for indirect damages, data loss, or lost profits. Any liability, if applicable, is limited to the value of Tenkius purchased in the last 12 months.

10. Indemnification

You agree to indemnify Tenkiu SAS against third-party claims arising from your use of the platform or violation of these Terms.

11. Modifications

We may update these Terms. Material changes will be communicated at least 30 days in advance via in-app notice or email.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Colombia. Any dispute will be submitted to the courts of Ibagué, Tolima, unless arbitration is agreed upon.

13. Contact

Legal inquiries: contact@tenkiu.app

1. Data Controller

Tenkiu SAS, NIT 123456789-0, headquartered in Ibagué, Colombia. Contact: contact@tenkiu.app

2. Data We Collect

• Identification: name, phone number, optional email.
• Messaging data: metadata and content needed to process orders (retained for 6 months).
• Approximate location: to match merchants with nearby customers.
• Usage & cookies: anonymous analytics to improve the experience.

3. Purposes

• Authenticate and link the merchant’s WhatsApp number.
• Process orders, deliveries, and Tenkius transactions.
• Generate AI content and performance metrics.
• Billing, accounting, and legal compliance.

4. Legal Basis

User consent and execution of the service contract. Compliance with legal obligations (billing, fraud prevention).

5. Data Retention

Account data: while the account is active. Message history: 6 months. Accounting records: 5 years. Then anonymized or deleted.

6. Data Sharing

Shared only with:

• Cloud infrastructure providers under confidentiality agreements.
• Payment gateways for Tenkius purchases.
• Authorities when legally required.

7. Meta / WhatsApp Business API Processing

To send and receive messages via WhatsApp, your data (phone number, messages, and interactions) is processed by Meta Platforms, Inc. according to their Privacy Policy: https://www.facebook.com/about/privacy.

Our Privacy Policy URL is configured in the “Privacy Policy URL” field of the Meta Developer Portal and the WhatsApp Business Account settings.

By using the Embedded Signup flow, you authorize Meta to verify and activate your WhatsApp Business Account.

8. Data Subject Rights

Access, rectification, erasure, objection (ARCO), portability, and restriction. Requests via contact@tenkiu.app.

9. Security Measures

TLS encryption, OTP hashing, role-based access control, encrypted backups.

10. Cookies

We use first- and third-party cookies for analytics (Google Analytics) and functionality. You can manage preferences in your browser settings.

11. Policy Changes

Updates will be published on this page and significant changes notified 30 days in advance.

12. DPO Contact

Data Protection Officer: contact@tenkiu.app